Return & Refund Policy

At Signature Factory, all our products are custom-made with care. Due to the personalized nature of our items, we only accept returns and issue refunds under specific circumstances outlined below.

1. Eligibility for Returns

• The products are customised so we won't accept any returns.
• For Defective and Damaged products please return the product within7 days of delivery.
• Video Proof Of Unboxing is Mandatory for return/replacement.
• The item must be unused and in its original packaging.

2. Non-returnable Items

• Customized or personalized products (unless found with manufacturing defect).
• Items that show signs of use, wear, or damage caused by the user.
• Orders placed by mistake or change of mind.

3. How to Request a Return

To request a return, email us at pranay@sfgifts.in with:

• Order ID
• Clear photos/videos of the issue
• A brief description of the problem

Our team will respond within 24-48 hours with next steps.

4. Refund Process

• We will deliver exchange or replacement products within 5-7 days.
• If we are unable to deliver the exchange products we will provide refunds
• Once we verify the refund request we will credit the refund to original payment method within 6-7 days.

5. Shipping Costs

If a return is approved due to our fault (damaged/wrong item), we will cover the shipping costs. Otherwise, return shipping will be borne by the customer.

6. Contact Us

For any return or refund-related questions, contact us at pranay@sfgifts.in.